For local governments, the need for transparency is clear, but delivering on that promise often requires major upgrades in how data is collected, reported, and shared. One jurisdiction turned this challenge into an opportunity, launching a modern, digital-first approach to tax reporting and analytics that has reshaped how staff and the public interact with key information.
Through the integration of GovOS and Power BI, the jurisdiction created a set of dynamic, public-facing dashboards that not only streamlined internal workflows but also improved accountability and accessibility for both staff and constituents.
Building a Modern Framework from the Ground Up
When the jurisdiction took over full responsibility for its tourism development tax collection, it sparked a large-scale modernization effort. There was no existing infrastructure for this responsibility, which involved managing nearly 2,000 active accounts linked to more than 15,000 properties.
Local agreements required the delivery of detailed, consistent reporting on tax collections and compliance. Early attempts to meet these requirements using legacy software were inefficient. Reports had to be compiled manually and often took days to complete. The limitations of off-the-shelf solutions underscored the need for a more agile and integrated solution.
A Strategic Shift to Digital Tools
To gain the flexibility needed for efficient reporting, the jurisdiction transitioned to GovOS, a platform capable of integrating with geographic information systems (GIS). This made it possible to cross-reference tourism tax data with parcel-level property details such as type, location, and zoning, enabling more accurate and efficient compliance tracking.
Unlike jurisdictions that rely on voluntary collection agreements with short-term rental platforms, this jurisdiction opted to require direct reporting from property owners. That decision provided access to more detailed and reliable data, allowing for full transparency and better oversight.
Power BI Enables Real-Time Analytics
To turn raw data into actionable insights, the jurisdiction adopted Power BI for reporting and visualization. Public-facing dashboards were built to offer real-time access to tourism tax activity, giving stakeholders a clear view into performance and trends without the need for custom reports.
Users can filter the data by region, property type, or timeframe. For example, selecting a specific neighborhood instantly refreshes the dashboard with localized rental and tax data. This level of interactivity provides deeper insight without increasing the burden on staff.
The user-friendly nature of Power BI, combined with available training resources, made it accessible for staff already familiar with Excel. The learning curve was manageable, and the tool’s flexibility supported faster deployment and wider use across departments.
Efficiency Gains and Operational Impact
With the new system in place, monthly reporting processes that once consumed an entire day now take less than ten minutes. GovOS handles the data input, Power BI applies consistent formatting, and the dashboard updates automatically, eliminating repetitive tasks and improving overall efficiency.
This real-time reporting model also simplifies communication with stakeholders. Instead of distributing static spreadsheets, the jurisdiction now shares a dashboard link where information is always current. This change not only reduces email volume but also improves transparency and public trust.
Accessibility and Inclusivity Considerations
Creating inclusive digital services was a core goal of the project. While Power BI supports accessibility standards, thoughtful design choices—such as logical layout, color contrast, and font size—were essential to ensuring usability for all, including individuals with visual or cognitive impairments.
Guidance for Other Governments
For municipalities considering a similar transition, this case offers a clear roadmap. It starts with collecting structured, reliable GIS data and using digital platforms like GovOS to streamline information intake. Staff familiar with spreadsheet logic can adapt quickly, and a wide range of free training resources makes upskilling accessible and cost-effective.
In addition to software and data, success relies on having the right partnerships. Collaboration with GovOS provided technical support and integration expertise throughout the process, making implementation smoother and more impactful.
A Model for Transparent, Data-Driven Governance
This jurisdiction’s experience illustrates how modern digital tools, when implemented with intention and strategy, can transform public service. The combination of GovOS for backend data management and Power BI for interactive reporting has elevated the jurisdiction’s ability to manage compliance, respond to stakeholders, and promote trust through transparency.
This self-service analytics model is more than just a tech upgrade; it’s a shift toward a more responsive and accountable government. As more local governments look to modernize, this story shows that impactful transformation is within reach.
